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5 mistakes made by companies in the creation of automated platforms

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Many companies are interested in studying the ways in which automation can help them stand out in today's competitive marketplace. Advances in networking, software engineering, artificial intelligence (AI), and machine learning (ML) have introduced many new technologies and techniques that can be used to automate various business processes.

Automation can take many forms. Some types of automation, for example the automation of a production line, only concern certain industries. Other opportunities to take advantage of automation are applicable to any type of business. Many internal departments can benefit from automating some of their processes. This can lead to increased productivity and reduced costs throughout the organization.

Automation possibilities exist wherever there are repetitive tasks that can be formally coded. Manual tasks related to physical production have been automated for decades. Advances in robotics and miniaturization have accelerated the speed and scope of automation.

Advances in artificial intelligence and machine learning have made automation the domain of intellectual tasks and processes essential to your business. It can be used in areas of your business as diverse as marketing, human resources, and sales.

As promising as automation may seem, it needs to be tackled holistically in order to obtain benefits for your business. Failure to do so can lead to disastrous results, according to Extremely important projects like the roll-out of the Affordable Care Act have been negatively affected by a faulty implementation of automation.

We will examine 5 mistakes that are commonly made by companies when they develop and create an automation system. Avoid these pitfalls when considering the automation of your business.

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1. Incomplete Understanding of the Manual Process to Automate

Before undertaking any attempt to automate a process or business task, the current manual process must be fully understood. Depending on the process, this can be a complicated and time consuming task. It is about bringing together teams and subject matter experts who are most knowledgeable about the process and can dissect it into a finite number of distinct stages.

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As the process is broken down and understood, you need to identify where automation can affect it positively. There may be parts of the process that can be easily automated, and others where automation does not make sense. Making the right choices at this stage can have major repercussions on the success or failure of your project.

It is possible that during your audit, you determined that the automation is not suitable for this particular process. It is best to know before investing a lot of time and money trying to force a solution on a problem that did not exist or that could not be solved by this method.

2. Do not assemble the organizational parts together

It is very rare that a department or business process works in a completely isolated way from the rest of the company. Most often, there are different levels of interest from a variety of sources regarding a process that is in place for automation. Processes that were previously done manually and that a human resource could respond to occasional queries may no longer have this functionality. This can cause problems with the flow of information in a company.

You may want to expand the capabilities of your automation system by integrating reporting or monitoring functions into multiple departments. When developing your tools, you should consider using an open architecture platform designed to be customized and extended. This will give you the opportunity to develop your automation tools and integrate with other existing business processes.

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3. Attempt to automate a broken process

When you examine a process and consider it to be automated, a related question surrounds the utility of the process in the first place. According to, this question can mount its ugly head when marketing automation is being considered. In some cases, the use of automation software can affect your ability to see the real problems with your marketing strategy.

The automation of a misguided marketing plan will save your marketing department time, but will not get any benefit for the organization as a whole. The underlying problems must be solved before the automation is implemented.

4. Attempting automation on large and complex tasks

Many companies fall into the trap of automating an important or complex task at an early stage of the overall automation plan. This can be for a number of reasons. At the beginning of the project, there may be resources whose access is not guaranteed at a later date. The team may also want to make a statement by showing significant progress quickly, to allay scruples about the viability of the project.

This can be a recipe for disaster. Your team will undoubtedly improve their skills in implementing automation as their experience grows. Taking small first steps and improving the internal operations of the automation team is an essential ingredient in building their ability to tackle more complex parts of your business. Resist the temptation to attack the big fish first.

5. Creation of automation without owner or designated standard

The impetus for automation projects often comes from senior management, who can build a collective team that at first glance seems to be the right combination to get the job done. The problem with management companies in the business world is that without a process owner and the responsibility associated with them, projects can get bogged down.

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Having an owner of the automation project able to dictate standards and hold others accountable will keep the project in the right direction. This also gives the project some seriousness since it will no longer be perceived as something that teams do in their free time.

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Automation presents many opportunities for your business to use to its advantage. The trick is to use it wisely because it's not a panacea for everything that hurts your business. Used intelligently, it can give your business a head start over the competition. And is not it the goal?

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