Gamalon wants to change the game when it comes to understanding text-based client communications. Instead of using neural networks to learn about a vast body of information, the startup takes a different approach, putting the text into a database and building decision trees to form the data very quickly. in order to obtain the required information. Today, he announced a $ 20 million Series A investment led by Intel Capital.
Other turnout participants included .406 Ventures and Omidyar Technology Ventures with existing investors Boston Seed Capital, Felicis Ventures and Rivas Capital. Today's investment brings to $ 32 million the total amount raised by the company since its inception in 2013, including support from DARPA in its early laps.
Gamalon's CEO, Ben Vigoda, claims to have developed a new approach to analyzing customer interactions, because the state of the art in AI and the # 39, machine learning was too much of a black box.
His company wants to change that by making the whole process much more interactive. To this end, Gamalon has also launched a new tool called Idea Studio, a product that can automatically create learning trees to help users get extremely fast answers or enable a business analyst or data scientists to find out more. 39 simply enter a series of queries. the fly based on the text. With neural networks, says Vigoda, the user has no control over the end result, but with Idea Studio, you can edit the trees and refine the results immediately.
The product still requires a way to review all the textual content, of course, but instead of classifying it manually, with Gamalon, you import your data into a database, do some analysis on it and then available to quick categorization and response.
This could have several utilities, whether for customer service agents to find answers very quickly or customers interact with robots and find answers much faster. Analysts could use it to find answers to business problems, and it is sophisticated enough for data scientists to build machine learning projects based on a large body of data.
Naveen Rao, vice president and general manager of Intel Corporation's Artificial Intelligence Product Group, said he loved the way Gamalon puts machine learning in the hands of different employees around the world. the use of customer information. "We want companies at all levels of AI capacity to take full advantage of this growing volume and data complexity." Gamalon's unique approach can help users better understand billions of customer communications, customize individual responses and take steps to better serve those customers, "Rao said in a statement.
The company is based in Cambridge, MA and has 23 employees. They have six big customers including Avaya.