Interacting with social media can be a very positive experience, but it also has its share of traps. Some users have recently reported being contacted by suspected members of our Facebook support team who request a 12-word recovery phrase in exchange for support. We want to dispel some misconceptions that fuel this scam, and we'll give you some tips on how you can help keep yourself and others safe.
If anybody asks you for this information, please remember:
- Our technical support team will never ask or will not need your 12 word recovery phrase to help you.
- was considered during the verified page is the only authentic blockchain representation on Facebook. All the others are not managed by us
- Our support team does not use separate profiles to communicate with users on Facebook; all Facebook correspondence is from our verified page
- We answer general questions on Facebook, but any wallet problem will be directed to our support portal
- We do not have a 1-800 phone number or offer telephone support
Here is what you can do to help ensure your safety and that of others:
- Never share your recovery phrase from anywhere, not even in a Facebook PM
- Beside our verified page avoid contacting any group, page, or Facebook profile proposing to represent Blockchain or his support team
- Report a suspicious account directly to Facebook
- If anyone from Facebook asked you for your recovery phrase and claims to work for Blockchain, takes a screenshot of his post and send it with a link to their profile or Facebook page here .
We hope you find this information useful. If you are not on Facebook, you can also get the latest news from us on Twitter: @Blockchain and @AskBlockchain For all that concerns the support.
Social media post scams: Recent trends and how to thwart them appeared first on Blockchain Blog.